Terms of service

Last Updated: Today

These Terms of Service (“Terms”) govern the use of the Aurelis Home website and purchases made through the Aurelis Home online store (“the Site”).

By accessing the Site or placing an order, you agree to these Terms without reservation.

1. General Information

Aurelis Home sells physical products intended for individual consumers.

By using the Site, the user (“Customer”) agrees to comply fully with these Terms.

We reserve the right to modify these Terms at any time. The version applicable to an order is the version in effect on the date the order is placed.

2. Access to the Site

Access to the Site is free for any user with an internet connection.

We do not guarantee that the Site will always be available. Access may be temporarily suspended for maintenance, updates, technical issues, or other operational reasons.

3. Products

We make every effort to present our products as accurately as possible, including through photographs, descriptions, and dimensions.

However:

Colors may vary depending on the customer's screen or device.
Minor differences may exist between product images and the actual product.

Such differences do not necessarily constitute product defects.

We reserve the right to modify, discontinue, or remove a product from the Site without prior notice.

4. Prices

Prices are displayed in the currency shown on the Site.

We reserve the right to change prices at any time. However, the price charged will be the price displayed at the time the order is confirmed.

Unless otherwise stated, applicable shipping costs are displayed before payment is completed.

5. Orders

The Customer agrees to provide accurate, complete, and up-to-date information when placing an order.

We reserve the right to refuse or cancel an order in the following circumstances:

Suspected fraudulent activity
Incorrect or incomplete information
Payment issues
Product unavailability

An order confirmation will be sent by email and will serve as confirmation of the transaction.

6. Payment

Payment is due in full at the time the order is placed.

Available payment methods are displayed during the checkout process.

Transactions are securely processed through specialized payment providers.

We do not have access to your complete banking or payment card information.

7. Shipping

Delivery times are provided as estimates and may vary.

A delivery delay does not automatically entitle the Customer to compensation.

The Customer is responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, additional reshipping costs may apply.

For more information, please refer to our Shipping Policy available on the Site.

8. Right of Withdrawal

Customers have a right of withdrawal in accordance with applicable consumer protection laws.

Full details regarding returns, refunds, eligibility, and applicable procedures are provided in our Return & Refund Policy available on the Site.

9. Liability

Aurelis Home shall not be held responsible for:

Improper use of products
Normal wear and tear
Indirect damages
Incompatibility with the Customer's equipment or environment

The Customer is responsible for using products in accordance with their intended purpose and any applicable instructions.

10. Intellectual Property

All elements of the Site, including text, images, logos, graphics, design, and other content, are protected by applicable intellectual property laws.

Any reproduction, distribution, modification, or use of Site content without prior written authorization is strictly prohibited.

11. Personal Data

Personal information is collected and processed in accordance with our Privacy Policy.

We are committed to handling customer information in accordance with applicable data protection laws.

12. Force Majeure

Aurelis Home shall not be held liable for any failure or delay in fulfilling its obligations caused by circumstances beyond its reasonable control, including natural disasters, strikes, pandemics, transportation disruptions, network failures, or other similar events.

13. Governing Law

These Terms are governed by the laws applicable to the country in which the company is domiciled, subject to any mandatory consumer protection laws that may apply to the Customer.

In the event of a dispute, the parties will first seek to reach an amicable resolution before pursuing legal action.