Terms of sale
1. Purpose
These Terms and Conditions of Sale govern all purchases made through the Aurelis Home website.
By placing an order, the customer acknowledges and accepts these Terms and Conditions without reservation.
2. Products
The products offered on our website are home décor products, including wall clocks and decorative items.
Each product is described as accurately and completely as possible.
Product images are provided for illustrative purposes and may vary slightly from the actual product due to lighting, screen settings, or manufacturing variations.
3. Prices
All prices are displayed in U.S. dollars (USD) unless otherwise stated.
Prices may be changed at any time. Any price change will not affect orders that have already been confirmed.
Any applicable taxes or charges will be displayed at checkout where required.
4. Orders
An order is considered confirmed once:
- Payment has been successfully processed
- The customer has received an order confirmation email
Aurelis Home reserves the right to cancel or refuse an order in cases involving a payment issue, suspected fraudulent activity, or other circumstances that may prevent the order from being properly fulfilled.
5. Payment
Payment is due in full at the time the order is placed.
We accept secure payment methods displayed at checkout, including eligible credit and debit cards and other available payment options.
All payment transactions are processed through secure payment systems.
6. Shipping
Processing & Delivery Times
- Order processing: 2–4 business days
- Shipping transit: 4–8 business days
- Estimated total delivery time: 6–12 business days
Delivery times may vary depending on:
- Order volume
- Holidays and promotional periods
- Shipping carrier delays
- Circumstances beyond our control
Shipping Costs
Free shipping is offered on eligible orders as indicated at checkout.
Shipping Responsibility
Aurelis Home is not responsible for delays caused by shipping carriers, severe weather, or other circumstances beyond our reasonable control.
7. Right of Return & Returns
Return Period
Customers have 30 calendar days from the date of delivery to request a return.
Return Conditions
To be eligible for a return, the product must:
- Be unused
- Be in its original condition
- Be returned with all included accessories and components
- Be returned in its original packaging where applicable
Returns that do not meet these conditions may be refused.
Return Procedure
Customers must contact our customer service team before sending any product back in order to receive return instructions and the appropriate return address.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except when the product is defective, damaged upon arrival, or an incorrect item was sent.
8. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Different from the product ordered
Please contact our customer service team within 48 hours of delivery and provide clear photographs of the product and packaging.
After reviewing the situation, Aurelis Home may offer a replacement or refund, depending on the circumstances.
9. Refunds
Once the returned product has been received and inspected:
- Refunds will be processed within 14 calendar days
- The refund will be issued using the original payment method
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Items
Certain products may not be eligible for a refund, including:
- Personalized or customized products
- Final sale items
- Products returned incomplete or damaged due to improper handling
10. Warranty
Products sold by Aurelis Home are covered by any applicable manufacturer's warranty as specified on the individual product page or accompanying documentation.
The warranty does not cover damage resulting from improper use, accidents, modifications, or normal wear and tear.
11. Liability
Aurelis Home cannot be held responsible for damage resulting from improper use, misuse, unauthorized modifications, or failure to follow the product's instructions.
12. Customer Service
For any questions regarding an order, product, return, refund, or delivery, please contact us:
Email: [Customer Service Email — To Be Completed]
We aim to respond to customer inquiries within 24 business hours.
13. Governing Law
These Terms and Conditions of Sale are governed by the laws applicable to the seller, subject to any mandatory consumer protection laws applicable to the customer's place of residence.
Aurelis Home
Timeless design for your home.