Privacy policy

Last Updated: Today

Protecting your personal information is a priority for Aurelis Home.

This Privacy Policy explains what information we collect, how we use it, and what rights you have when using the Aurelis Home website (“the Site”).

By browsing the Site or making a purchase, you acknowledge the practices described below.

1. Information We Collect

a) Information Provided by the Customer

We may collect the following information when you place an order or contact us:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Information necessary to process and fulfill your order

b) Browsing Information

When you visit the Site, certain information may be collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent browsing
  • Interactions with the Site

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and shipping your orders
  • Providing customer support
  • Sending order and shipping confirmations
  • Improving your shopping experience
  • Preventing fraud and securing transactions
  • Complying with applicable legal obligations

We do not use your personal information for unlawful purposes.

3. Secure Payments

Payments are processed through secure third-party payment providers.

Aurelis Home does not have access to your complete banking or payment card information.

Payment information is encrypted and processed directly by the applicable payment platforms.

4. Sharing of Personal Information

Your personal information may be shared only with service providers necessary to operate our online store, including:

  • Shipping carriers — to deliver your orders
  • Payment providers — to process payments securely
  • Website hosting and technical service providers — to operate and maintain the Site

These service providers only have access to the information necessary to perform their services and are expected to protect your personal information.

We do not sell or rent your personal information to third parties.

5. Cookies

The Site uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Analyze Site traffic and usage
  • Improve Site performance
  • Remember certain preferences

You can disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.

6. Data Retention

Your personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Orders and billing: As required by applicable legal and accounting obligations
  • Customer support: For the duration necessary to handle and follow up on your request
  • Security and fraud prevention: For as long as reasonably necessary to protect our customers and business

Once the applicable retention period has expired, information may be deleted or anonymized.

7. Your Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal information:

  • Right to access your personal information
  • Right to correct inaccurate or incomplete information
  • Right to request deletion of your personal information
  • Right to object to certain processing activities
  • Right to request restriction of processing

To exercise your rights, please contact our customer support team using the email address below.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against:

  • Unauthorized access
  • Loss
  • Disclosure
  • Alteration
  • Misuse

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable legal requirements.

The latest version will always be made available on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: [Customer Service Email — To Be Completed]

Aurelis Home
Your privacy matters to us.