Shipping policy

At Aurelis Home, we do everything we can to ensure that your order is delivered quickly and safely. This Shipping Policy explains our order processing times, delivery times, and the conditions related to the shipment of your orders.

1. Shipping Destinations

We currently ship exclusively within the United States.

At this time, we do not offer international shipping outside the United States.

2. Order Processing Time

All orders are carefully prepared and inspected before shipment.

Processing & Handling Time: 2–4 business days

This time includes:

Verifying your order
Preparing and packaging your product
Performing a quality check
Handing the package over to the shipping carrier

Orders placed during weekends or public holidays will be processed on the next business day.

3. Delivery Time

Once your order has been shipped, it will be handed over to one of our shipping partners.

Estimated Transit Time: 4–8 business days

Delivery times may vary depending on:

Your location within the United States
Periods of high order volume, such as sales, holidays, and promotions
Carrier-related delays

4. Estimated Total Delivery Time

Estimated total delivery time: 6–12 business days
(Processing + Transit)

We always do our best to ensure that your order reaches you as quickly as possible.

5. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Depending on current promotions and offers, free shipping may be available on selected orders.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

Your tracking number
A tracking link provided by the carrier

Tracking information generally becomes active within 24–48 hours after shipment.

7. Damaged or Lost Packages

We take great care when preparing and packaging your order. However, if your package arrives damaged:

Take clear photos of the package and the product.
Contact our customer service team within 48 hours of delivery.

After reviewing the situation, we may offer:

A replacement, or
A full refund

If a package is officially declared lost by the carrier, Aurelis Home will work with you to resolve the issue and provide an appropriate solution.

8. Incorrect Shipping Address

The customer is responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address prevents delivery:

Additional shipping or reshipping costs may apply.
Aurelis Home cannot be held responsible for packages lost or returned due to incorrect address information.