Payment policy

Thank you for shopping with Aurelis Home. We are committed to providing all our customers with a secure and transparent payment experience. Please read our payment policy carefully to understand how we process transactions on our website.

1. Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
PayPal

2. Payment Currency

All transactions on our website are processed in U.S. Dollars (USD $).

3. Payment Authorization

Your payment will be charged immediately after your order is successfully placed. You will receive a confirmation email containing your order details.

If your payment is declined or flagged as potentially fraudulent by Shopify:

The order will not be processed
You will be notified by email
You may be asked to retry the payment or use another payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

Verification of your email address
Confirmation of your shipping address
A request for identification in rare cases involving suspicious activity

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

Your order will not be processed
You will need to return to checkout and complete your payment again

If funds have been charged but your order has not been confirmed, please contact us immediately at:

[Customer Service Email — To Be Completed]

6. Cancellation & Refund Policy

Order Cancellations:
If you wish to cancel your order after payment has been processed, please contact us at [Customer Service Email — To Be Completed] within 12 hours of placing your order. Approved refunds will be issued to the original payment method.

Refunds:
Please refer to our Return & Refund Policy for eligibility requirements, processing times, and procedures. Once a refund has been issued, it may take up to 14 business days to appear in your account, depending on your bank or payment provider.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Aurelis Home reserves the right to conduct payment and order verification checks. We may request additional information or confirmation for transactions considered potentially high-risk.